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FAQs
Orders $ Payments
How do I place an order?
Ordering from Llumes is easy! Browse our collection, add products to your cart, and proceed to checkout.
What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, and Google Pay.
Can I modify or cancel my order?
Orders are processed immediately. Contact us at hello@llumes.com as soon as possible for changes.
Shipping & Delivery
Where do you ship?
We ship worldwide. Shipping rates and delivery times vary by location.
How much does shipping cost?
North America: $8.99
UK & France: $15.99
Rest of EU, Asia, South America, Africa: $19.99
Oceania: $25.99
How long does delivery take?
Orders require 5-9 business days for production before shipping.
North America: 3-5 business days
Europe & Global: 5-14 business days
Australia & New Zealand: 7-22 business days
Can I track my order?
Yes! Once shipped, you'll receive a tracking link via email.
Returns & Refund
What is your return policy?
Returns accepted within 30 days of receipt for unused, unopened items.
How do I request a return?
Contact hello@llumes.com with your order number and reason for return.
When will I receive my refund?
Once received and inspected, refunds are processed within 5-7 business days.
Products & Ingredients
Are Llumes products cruelty-free and vegan?
Yes! Our products are 100% cruelty-free and vegan.
Are your products safe for sensitive skin?
Yes! Our formulas suit all skin types, including sensitive skin.
Can I use Llumes products during pregnancy?
We recommend consulting your healthcare provider before use.
Llumes Loyalty & Discounts
Do you offer discounts or promotions?
Yes! Sign up for our newsletter for exclusive offers.
Do you have a rewards program?
We’re working on a loyalty program to reward our customers.
Contact & Support
How can I contact customer support?
Reach us at hello@llumes.com.
What are your support hours?
Monday to Friday: 9 AM - 6 PM (EST)