Introduction

Welcome to Llumes (the "Site," "we," "us," or "our"). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, use our services, or make a purchase from www.llumes.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

By using our Services, you agree to the collection and use of your personal information in accordance with this Privacy Policy. Please read it carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take other steps required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information about you from a variety of sources, depending on how you interact with us. This may include:

1. Information We Collect Directly from You

• Contact Details: Name, address, phone number, and email.

• Order Information: Billing/shipping addresses, payment confirmation, email, and phone number.

• Account Information: Username, password, and security details.

• Customer Support: Information provided when contacting our support team.

2. Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”), including:

• Device information (e.g., IP address, browser type, operating system)

• Network connection details

• Interaction history with the Site

This data is collected through cookies, pixels, and similar technologies. You can manage cookie preferences through your browser settings.

3. Information We Obtain from Third Parties

We may receive information from third-party vendors and service providers, including:

• E-commerce platform providers (e.g., Shopify)

• Payment processors (e.g., bank account, credit/debit card details)

• Marketing and advertising partners

Any information obtained from third parties will be treated according to this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

1. Providing Products and Services

• Processing payments, fulfilling orders, and managing shipping

• Sending notifications related to purchases, returns, or account details

• Facilitating order tracking, returns, and exchanges

2. Marketing and Advertising

• Sending promotional emails and targeted advertising

• Enhancing your shopping experience with personalized recommendations

3. Security and Fraud Prevention

• Detecting and investigating fraudulent activity

• Ensuring account security and preventing unauthorized access

4. Customer Support & Service Improvement

• Responding to inquiries and improving our services

• Enhancing user experience through analytics

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and for analytics. You can manage your cookie preferences through your browser settings.

Our website also recognizes the Global Privacy Control (GPC) signal, allowing users to opt out of certain data-sharing activities.

For more details on cookies used by Shopify, see their Cookie Policy.

How We Share Your Personal Information

We may share your personal information with:

• Service providers (e.g., payment processors, shipping carriers, IT services)

• Marketing and business partners

• Legal authorities, if required for compliance with applicable laws

We do not sell or share sensitive personal information without your consent.

Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access & Correction: Request details or corrections of your personal data

• Deletion: Request deletion of your personal data (subject to legal obligations)

• Opt-Out of Marketing: Unsubscribe from promotional emails at any time

• Data Portability: Request a copy of your data in a structured format

• Do Not Sell or Share My Information: Opt out of data sales or targeted advertising

• EU Residents: Right to withdraw consent and restrict processing under GDPR

To exercise any of these rights, contact us at hello@llumes.com.

Security & Data Retention

We implement industry-standard security measures to protect your data. However, no method of transmission is completely secure.

We retain your data for as long as necessary to fulfill orders, comply with legal obligations, or improve our Services.

International Data Transfers

Your personal information may be transferred and processed outside of your country of residence. If transferred outside of the European Economic Area (EEA), we rely on Standard Contractual Clauses or other legal mechanisms to ensure adequate data protection.

Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us at hello@llumes.com to request deletion.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: hello@llumes.com
Address: Sandefjordgata, Oslo, 0464, NO

For users in the EEA, we act as the data controller for your personal information under applicable data protection laws.

By using our Services, you agree to the terms outlined in this Privacy Policy.